Cancellation Policy

Cancellation & No-Show Policy

Appointment Confirmations

Patients receive an automated confirmation text 48 hours prior to their scheduled appointment with the option to reply:

1 to Confirm

2 to Cancel

If a response is not received by 6:00 PM the evening before your appointment, the appointment will be canceled and a $25 confirmation fee will be applied. Our providers report to work only for confirmed appointments.

Please note: Confirmations and cancellations must be communicated during business hours. Messages sent after hours cannot be addressed until the next business day.

Office Hours:

Monday–Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 2:00 PM

Cancellation Fees

Appointments canceled with less than 24 hours’ notice are subject to a $25 cancellation fee

Appointments canceled right before the time of your appointment are subject to a $50.00 late cancel fee

Saturday appointments canceled with less than 24 hours’ notice are subject to a $50 cancellation fee due to high demand

No-show appointments will also incur the applicable cancellation fee

All cancellation and no-show fees are the responsibility of the patient and must be paid in full prior to booking future appointments.

Late Arrivals

Appointments are reserved for a specific time slot. Late arrivals may result in a shortened treatment to avoid impacting subsequent appointments. Full services cannot be guaranteed if arrival is delayed.

We sincerely appreciate your understanding and continued support. These policies allow us to provide the highest level of care while respecting the time of both our patients and our team.

Warm regards,

Racquel Rowe, MS, APRN-BC

CEO | Medical Director

Transformations Med Spa CT Inc